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"Well, all too often when we run into a jam you've gone above and beyond to assist or to find ways to resolve/rectify the problem.

You do understand what we need and do value your exceptional service. Your team has never said "NO" and to this we can say is one of the reasons we have partnered and have achieved mutual success.

It's always been a pleasure dealing with you Chuck and the whole team. It shows how much you all care for Norampac when we did the polymer conversion and a team of your office was here to assist in the transition.

Exceptional service and great understanding may we both share in continued success being partners!

Thanks again Chuck and Team!!!"

T.T., Norampac |

"Dear Mr. McElroy,

I would like to express my sincere appreciation to you and your team during our very successful photopolymer implementation at the beginning of this year. This was a very big project for the team at Norampac, as we had been with our current supplier for over 10 years. We were concerned about how the changeover would affect our service and delivery, never having gone through a change of such a large scale before.

I can tell you that I could not be more pleased with the results. You and your team put a plan of action in place and were in constant contact with our people to ensure a smooth transition. During the actual changeover, your team worked through the weekend to ensure the project would be completed without any problems, and as a result we did not experience a disruption of our production and we ready to go on schedule. You delivered exactly what you said you would and we did not incur any additional downtime.

Stephen, you and your team showed professionalism and an expertise that we have not experienced in the past. It was a pleasure to deal with your team and I look forward to a successful partnership for many years to come.

Thank you again."

T.L., General Manager, Norampac |